A secure guide to managing your business permissions.
At Webneuro, we know that your Google Business Profile (GBP) is one of your most valuable digital assets. Whether we are optimizing your local SEO, managing your reviews, or updating your business hours, we need access to your profile to work our magic.
The Golden Rule: Never share your personal Gmail password.
Google allows you to grant us secure access as a Manager or Owner without ever sharing your login credentials. Here is the Webneuro guide on how to safely add (and remove) team members from your profile.
TL;DR: The Quick Summary
- Keep Control: You (the business owner) should always remain the Primary Owner.
- Grant Access: You can add Webneuro (or your staff) as Managers or Owners.
- Safety First: Managers can edit the listing but cannot delete the profile or kick you out.
- The 7-Day Rule: New Owners have a security freeze for 7 days before they can manage other users.
Understanding Access Levels
Before you send an invite, it helps to know which role to assign.
- Primary Owner (You)
This is usually the person who claimed the listing.
- Role: The ultimate admin.
- Power: Only the Primary Owner can transfer ownership of the listing.
- Webneuro Tip: We recommend you stay the Primary Owner. This ensures you always retain full control of your asset.
- Owners (Partners/Admins)
- Role: Partners or high-level admins.
- Power: Can edit everything, add/remove other users, and delete the profile.
- When to use: Use this for business partners or if you want Webneuro to have full administrative capabilities to manage users for you.
- Managers (Webneuro& Staff)
- Role: The “Doers.”
- Power: Can post updates, reply to reviews, and edit business info. They cannot remove users or delete the profile.
- When to use: This is the most common level of access for agencies like Webneuro and for your internal staff.
How to Add Webneuro as a User
Follow these simple steps to grant us access:
- Log In: Go to Google and search for your business name (ensure you are logged into the Google account used to manage the business).
- Open Settings: Look for the dashboard buttons. Click the three-dot menu (⋮) at the top right, then select Business Profile settings.
- Navigate: Click on People and access.
- Add User: Click the Add button.
- Enter Details: Enter the email address provided to you by your Webneuro account manager.
- Select Role: Choose Manager (recommended for standard SEO) or Owner.
- Send: Click Invite.
Once we accept the invitation via email, we can immediately start optimizing your profile.
How to Remove Users
If a staff member leaves or you need to revoke access, you can do so immediately.
- Go to Business Profile settings > People and access.
- Click on the person you want to remove.
- Select Remove person.
Note: If the “Remove” button is missing, ensure you are logged in as an Owner. Managers cannot remove other users.
Important Security Note: The 7-Day Buffer
If you are transferring ownership or adding a new Owner, Google applies a 7-day security freeze.
During the first 7 days, a new Owner cannot:
- Delete the profile.
- Remove other users (including you).
- Transfer Primary Ownership.
This is a safety feature designed to prevent hostile takeovers. If you get an error message trying to modify users shortly after being added, simply wait a week and try again.
Need help with your listing?
If you are stuck or seeing an error message, don’t worry. Reach out to the Webneuro team, and we will walk you through the process.